Meet our Customer Services Committee

Avril Gibson

Deputy Chair of Bernicia, Chair of Customer Services Committee, Trustee of Bernicia Foundation

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Vicky Miller

Member of the Customer Services Committee

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Val Smart

Independent Tenant Member of the Customer Services Committee

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Liz Anderson

Independent Tenant Member of the Customer Services Committee

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The Customer Services Committee focuses on the Group’s tenant facing service delivery. It provides oversight of our approach to tenant involvement and influence and the improvement of customer experience through insight.

The Committee also reviews reports against key performance indicators and strategic priorities.

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About us

We've been providing quality homes and services to people in the North East for over 50 years, earning a reputation as one of the country's leading housing providers.

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Governance

Fundamental to the successful delivery of our strategy is the board and leadership team working together in a clear and focused way.

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Corporate strategy

Housing People, Helping people. Our corporate Strategy 2022-2026 sets out how we will invest £210m into homes, estates and communities over the next four years.

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