Welcome to Bernicia
Housing People Helping People

A good home makes lots of other things possible, so we provide great homes and services that do just that.

Rent a home

Retirement living

Buy a home

Payments

There are many ways to pay your rent so you can choose which works best for you

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Repairs and maintenance

Tell us what needs fixing (for emergency repairs call 0344 800 3800).

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Help and support

Get information and advice about your home and the additional support we offer.

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MyBernicia

A simple way to manage your home and tenancy, when and where you want.

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Damp, condensation and mould

Information to help keep your home free from damp, condensation and mould.

Having a place you can call home is everything.

We’re here to help you find the right home that suits you best.

89%

of our residents feel safe and secure in their homes

£210m

to be invested into homes, estates and communities over the next four years.

60,000

We currently have over 60,000 customers

600

We will build 600 new affordable homes by 2026

This has come at a really good time just when we needed it. The house is perfect with two bedrooms – we wouldn’t have been able to afford it without the shared ownership scheme.

What our customers say

This has come at a really good time just when we needed it. The house is perfect with two bedrooms – we wouldn’t have been able to afford it without the shared ownership scheme.

Natasha

All on your mobile with MyBernicia

There are now more ways to manage your home and tenancy from your mobile phone.

Latest News

Find out what's happening at Bernicia and in our communities.

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Category / News

Bernicia leads new consumer regulation pilot programme

Bernicia today welcomed the news that it is one of eight social housing landlords chosen to lead a pilot programme testing new consumer regulation for the social housing sector. The Regulator of Social Housing today published Reshaping consumer regulation: our implementation plan. This sets out…

Category / News

Yosef secures bright future with new job

A former agency worker facing an uncertain future following sudden redundancy is now looking forward to a happy New Year after securing a role with a national furniture company. Yosef Drra, 43, shook off the shock of losing his job last month at a packaging firm…

Category / News

Bernicia support for Wansbeck Valley Foodbank

Great to support Wansbeck Valley Foodbank in the run up to Christmas to help them with their important work across south east Northumberland. Our Chief Executive John Johnston met with Operations Trustee Linda Fugill (pictured left) and Foodbank Coordinator Tracey Brown to present them with a cheque for £1,000 and learn how…

Category / News

Bernicia – how to contact us during the Christmas break

Here’s a summary of how you can contact Bernicia if you need to during the festive break. Our offices are closed to the public from 5pm Friday 23rd December and will reopen at 8.30am Tuesday 3rd January. We are still contactable if you need to speak to us or report…

Category / News

Talking safety with tenants at Northumbria Lodge

Great to meet with tenants at Northumbria Lodge, Cowgate, to discuss fire safety, detailing prevention measures and listening to tenant views. It’s a key part of our ongoing commitment to engage with tenants to discuss building safety. We talked with tenants about the important…

Category / Housing, News

Do you need help with damp and mould in your home?

We know that damp and mould can be concerning for Bernicia tenants, particularly in the winter months. We want to you know that we’re here to help if it’s a problem in your home and we’re here to work with you to find a solution. How can we help? Talk…