Welcome

We help people in the North East by giving them a place they can call home and offering a range of exceptional services.

Rent a home
Retirement living
Buy a home

Payments

There are many ways to pay your rent so you can choose which works best for you.

Find out more

Repairs and maintenance

Find out how to report a repair, the different ways you can contact us and the timescales you can expect. You can also learn what happens after a repair is reported, how we will keep you updated, and which repairs and maintenance tasks are the responsibility of Bernicia or the tenant. Tell us what needs fixing (for emergency repairs call 0344 800 3800).

Find out more

Help and support

Get information and advice about your home and the additional support we offer.

Find out more

MyBernicia

A simple way to manage your home and tenancy, when and where you want.

Find out more

Having a place you can call home is everything

We’re here to help you find the right home that truly suits you - not just today, but for the years ahead. By understanding your needs, lifestyle and priorities, we guide you through every step of the journey, making the process clear, informed and stress-free. From first viewing to final decision, we’re focused on helping you feel confident you’ve found a place that feels right.

```

Having a place you can call home is everything

We’re here to help you find the right home that truly suits you - not just today, but for the years ahead. By understanding your needs, lifestyle and priorities, we guide you through every step of the journey, making the process clear, informed and stress-free. From first viewing to final decision, we’re focused on helping you feel confident you’ve found a place that feels right.

£150m

investment into new homes by 2031

£121m

to improve the quality of existing homes

£115m

on day-to-day property maintenance and repair

£3.25m

to help tenants access employment opportunities

Latest News

Find out what's happening at Bernicia and in our communities.

View all articles
Photo of the Yourston family with Steven Harrison, CEO of Advance Northumberland, ar left, Kyra Thompson, Bernicia housing officer, the Yourston family and Bernicia's Jeff Boyd.
Category / News

New homes joy as £13.5m Berwick scheme complete

Scores of local people are beginning life in their new homes as the final house in a 56 property scheme in Berwick is completed. The Yourston family are the latest to get the keys to their new home, transforming their lives after facing an uncertain future when their private landlord…

 Read more
Photograph of Janette Longstaff. Bernicia's Executive Director of Finance, who led our negotiations to secure a £100m loan from Barclays
Category / News

£100m loan to fund up to 1,000 new Bernicia homes

Bernicia has secured a £100m loan from Barclays Bank which will underpin the building of up to 1,000 new affordable homes. We have also refinanced an existing £20m revolving credit facility line with Barclays as we seek to deliver our new five-year Corporate Strategy ‘The Bernicia Effect: Supporting Opportunity’ –…

 Read more
Apprenticeships
Good place to work pledge advanced
Mindful employer
Logo: TPAS. Proud members of the tenant engagement experts. Member 2026-2027.
Armed Forces Covenant
Disability confident employer