The Bernicia Way
We achieve success through our core values which we call The Bernicia Way. These values are at the heart of what we do and how we do it.
We can achieve success through our core values which we call ‘The Bernicia Way.’
These values are at the heart of what we do and how we do it. We live our values every day through our behaviours - how we do things, how we treat others, and how we expect to be treated.
Our behaviours help shape the culture of our organisation, are key to our growth and development and drive our success in terms of individual, team and organisational performance. Our behaviours also align to the Chartered Institute of Housing (CIH) Professional Standards.
Because we care about our customers, how we do things is as important to us as what we do. We understand our customers and deliver great customer service.
We work together, across boundaries, to meet the needs of our customers and help the organisation to be successful.
We uphold the highest standards of integrity in all of our actions.
Respect for our people
We value our people, encouraging their development and rewarding their performance
We provide corporate governance and leadership which is outcome focused.
We are personally acountable for delivering on our commitments.
The Bernicia Way provides:
- Greater clarity in what we need to do to perform well
- A clear pathway to support recruitment and career development
- A shared language about the behaviours that are expected across the Bernicia Group
- Support for learning and development – highlighting behavioural expectations associated with all roles and levels across the business consistent and objective performance standards