The Bernicia Way

Our Values

Customer Focus
Because we care about our customers, how we do things is as important to us as what we do. We understand our customers and deliver great customer service.

Teamwork
We work together, across boundaries, to meet the needs of our customers and help the organisation to be successful.

Integrity
We uphold the highest standards of integrity in all of our actions.

Respect for our people
We value our people, encouraging their development and rewarding their performance

Leadership
We provide corporate governance and leadership which is outcome focused.

Accountability
We are personally acountable for delivering on our commitments.

The Bernicia Way provides:

• Greater clarity in what we need to do to perform well
• A clear pathway to support recruitment and career development
• A shared language about the behaviours that are expected across the Bernicia Group
• Support for learning and development – highlighting behavioural expectations associated with all roles and levels across the business consistent and objective performance standards