Ways to pay
We want to make paying your rent as simple and convenient as possible. There are several ways to pay, so you can choose the option that works best for you, whether that is by Direct Debit, online, over the phone, through the allpay app or in person.
Rent is the main source of income used to re-invest in your homes, your communities and your services.
It is therefore very important that you pay your rent. Not keeping up with payments will put you at risk of losing your home.
Here’s our Pay Your Rent Guide
Here’s our Rent Collection Policy
Details of ways to pay your rent can be found below.
The easiest and safest way to pay your rent is by Direct Debit.
You can do this directly through allpay or if you need any help just call our rent team on 0344 800 3800 or send an email to rentincome@bernicia.com
Direct Debit payments are protected by the Direct Debit guarantee and can be made weekly, fortnightly, four weekly or monthly on a day of your choice.
If you have a MyBernicia account, it’s quick and easy to make a payment. Simply login and you’ll have direct access to AllPay.
To access your account or to register, visit: my.bernicia.com
Register to pay online at: new.allpayments.net
Call the allpay automated telephone service on 0330 041 6497
Please remember that you will need your rent card.
For payment by text, visit: allpayments.net/textpay
Payment at any Payzone and PayPoint outlet using your rent card.
Account name: Bernicia Group
Sort code: 20-59-79
Account number: 80253588
Bank: Barclays, Gosforth High Street
Please use your tenancy number as the reference.
Payment on your mobile device by downloading the allpay app. Apple app store, Google Play or Windows Store.
