Manage my home

From paying your rent and reporting repairs to getting advice on managing your home and tenancy, you can access online information and services to help you keep on top of the important things. To report a repair, log in to the MyBernicia portal.

Make a payment Report a repair

Payments

There are many ways to pay your rent so you can choose which works best for you.

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Repairs and maintenance

Find out how to report a repair, the different ways you can contact us and the timescales you can expect. You can also learn what happens after a repair is reported, how we will keep you updated, and which repairs and maintenance tasks are the responsibility of Bernicia or the tenant. Tell us what needs fixing (for emergency repairs call 0344 800 3800).

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Property improvements

We offer a range of ways to help improve your home so it works for you.

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Tenant information

Support and advice to help you manage your tenancy.

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Moving home

If you're looking to move home, find out what you need to do.

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Repairs and maintenance

Find out how to report a repair, the different ways you can contact us and the timescales you can expect. You can also learn what happens after a repair is reported, how we will keep you updated, and which repairs and maintenance tasks are the responsibility of Bernicia or the tenant. Tell us what needs fixing (for emergency repairs call 0344 800 3800).

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Home safety

We care about keeping you safe and comfortable in your home. From carrying out annual gas safety checks to providing tips on fire safety, we’re here to give you help and advice.

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Tenant information

Support and advice to help you manage your tenancy.

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