Community alarm services
Bernicia’s community alarm service provides monitoring of alarms 24 hours a day, so you can be safe in the knowledge that if you need help in an emergency, someone’s always there to help you.
Community Alarms Service GuideBenefits include:
- Help and advice at the touch of a button
- Peace of mind for you and your family
- Greater independence
- 24 hours service
The Community Alarm Service will:
- Answer calls from your alarm equipment 24 hours a day 365 days a year
- Take immediate action to contact one of your listed key holders, a Doctor or the Emergency Services as necessary
- Repair or replace the alarm equipment should it develop a fault as soon as possible
- Update your personal information and contact details as soon as we receive them from you
- Test your equipment once a month to ensure it is fully operational
- Advise you in writing at least one month before any increase in charges
- Reserve the right to cancel the service at the discretion of the Service Manager in cases of non payment or in the case of misuse of the service.