Community alarm services

Bernicia’s community alarm services provide monitoring of alarms by our Contact Centre 24 hours a day, so you can be safe in the knowledge that if you need help in an emergency, someone’s always there to help you.

Community Alarms Service Guide

The Community Alarm Service will:

  •  Answer calls from your alarm equipment 24 hours a day 365 days a year
  • Take immediate action to contact one of your listed key holders, a Doctor or the Emergency Services as necessary
  • Repair or replace the alarm equipment should it develop a fault as soon as possible
  • Update your personal information and contact details as soon as we receive them from you
  • Test your equipment once a month to ensure it is fully operational
  • Advise you in writing at least one month before any increase in charges
  • Reserve the right to cancel the service at the discretion of the Service
  • Manager in cases of non payment or in the case of misuse of the service.