Get involved
So that we continue to improve our services in a positive way for our customers, neighbourhoods and communities, we invite you to get involved and have your say.
You can spend as much or as little time getting involved as you like, and it doesn’t matter what experience or skills you have. Your feedback helps us to understand what you expect from us, so we can shape and monitor our services to suit your needs.
There are a number of ways you can get involved, have your say and make a real difference to your services and where you live; taking part in a focus groups, completing online surveys, becoming a customer on our Tenant Voice Panel or a committee member.
If you’ve seen something, you’d like to get involved with then we’d love to hear from you.
Contact the Engagement Team on 0344 800 3800 or email: customer.engagement@bernicia.com
Ways to get involved
This group meets to review and scrutinise how Bernicia is performing operationally, and to discuss trends arising out of complaints, satisfaction surveys and other feedback. This provides a way for tenants to constructively challenge, spotting areas of good performance and also where we could be doing better. They also meet to consider applications for a Community Grant, a fund awarded to residents, community groups and partner agencies to support initiatives which benefit our residents and the communities in which they live.
To find out more about our Community Grants, please click on the links below:
Community Investment Fund Leaflet
Tenant Satisfaction Measures show and compare information on areas such as repairs, safety checks and complaints. Our research partner collects this information on our behalf by telephone. For more information on how this is collected, and what questions they might ask, click here: https://www.bernicia.com/news/tenant-satisfaction-measures-tsm-telephone-surveys/
From 1st April 2023, the Regulator of Social Housing is asking social landlords to collect and publish this information: Regulator of Social Housing to introduce tenant satisfaction measures from 1 April 2023 – GOV.UK (www.gov.uk)
Customers will receive surveys to tell us how satisfied they are with the services they have received such as following a repair completed or moving into their new home. These will be sent by text or email.
Completing one of our short surveys provides useful insight to help us to deliver great services and make improvements to meet your needs.
You can provide us with your feedback by letting us know your thoughts in a comment, compliment or complaint. See our Comments, complaints and compliments page for more information.
Register for MyBernicia, the place to access and manage your tenancy. Here you can check your rent balance and pay your rent, report your repairs and update your contact details to make sure you don’t miss out on any important news or updates.
This has come at a really good time just when we needed it. The house is perfect with two bedrooms – we wouldn’t have been able to afford it without the shared ownership scheme.
This has come at a really good time just when we needed it. The house is perfect with two bedrooms – we wouldn’t have been able to afford it without the shared ownership scheme.