Aids and adaptations

We aim to support those in your household who suffer from a health condition or have a disability and need an aid or an adaptation to live more comfortably.

Aids and Adaptations Guide

Our promise to you:

Our aim is to deliver a good quality aids and adaptations service that is quick and responsive in meeting the needs of you or members of your household.

We will:

  • Make a budget available each year
  • Provide aids and adaptations of a minor nature, usually works up to the value of £500
  • Have trained staff to help identify or position the aid or adaptation which is right for your needs
  • Incorporate major adaptations into programmed improvement works

When you apply for adaptations, we will:

  • Provide you with a range of ways to request an aid or adaptation
  • Keep you informed of any changes such as delays in ordering specialist equipment or materials
  • Arrange a convenient appointment when your aid or adaptation will be installed
  • Aim to give you a decision in 7 days on whether the aid or adaptation can be done and aim to complete agreed works within 30 days of the decision.