Social Tenant Access to Information Requirements (STAIRs)
Social Tenant Access to Information Requirements, known as STAIRs, give social housing tenants clearer rights to access information about how their homes and housing services are managed.
STAIRs information we publishWhat is STAIRs?
Social Tenant Access to Information Requirements (STAIRs) gives social housing tenants stronger rights to access information about their homes and housing services. Bernicia already shares information about our services, performance and responsibilities as a landlord.
This page brings that information together in one place, making it easier to find.
What STAIRs means for you
STAIRs is a new set of rules for housing associations and other social housing providers. It aims to make information more open, accessible and easy to understand.
Under STAIRs, you will be able to find information about:
- how decisions are made
- how our services are performing
- how homes are managed and maintained
- how money is spent on homes and services
- how you can share your views and influence decisions
From 1 October 2026, Bernicia must publish key information about the way we manage social housing.
From 1 April 2027, tenants will also be able to request specific information about their home or housing services. We will usually respond within 30 calendar days.
We will provide more details about how to make a STAIRs request before this part of the scheme comes into effect.
Requesting information under STAIRs
From 1 April 2027, Bernicia tenants, or someone acting on their behalf, will be able to request information under STAIRs.
We are currently developing the process for handling STAIRs requests and will publish guidance on how to make a request before the scheme starts.
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