Asbestos safety in your home

Our commitment to asbestos safety

We are committed to keeping our homes safe and ensuring that asbestos is managed responsibly.

Asbestos safety is managed in line with our Asbestos Management Policy, which sets out how we meet our legal and regulatory responsibilities and how asbestos is safely managed across our homes.

Understanding asbestos

• asbestos is a material that was commonly used in building construction in the past. It can be found in some homes, particularly those built before the year 2000
• asbestos is not dangerous if it is in good condition and left undisturbed. It only becomes a risk to health if it is damaged or disturbed and asbestos fibres are released into the air

How we manage asbestos

In line with our Asbestos Management Policy, we:

• identify and manage asbestos where it may be present in our properties
• keep records of known or suspected asbestos‑containing materials
• ensure contractors have the information they need before carrying out work
• take appropriate action if asbestos is damaged or at risk of disturbance
• arrange removal or treatment of asbestos where required using competent specialists

Our approach is focused on managing asbestos safely and proportionately, in line with legal requirements.

Your safety in your home

To help keep you safe, please remember:

• do not drill, sand, cut or disturb walls, ceilings, floors or fittings without checking first
• do not carry out DIY works without permission where required
• never attempt to remove asbestos yourself

If asbestos is present and in good condition, it does not usually need to be removed.

Reporting asbestos concerns

If you are concerned about possible asbestos in your home, or if you believe asbestos may have been damaged or disturbed, please contact our Customer Services Team.

Customer Services: 0344 800 3800

It is important to report concerns as soon as possible so we can assess the situation and take appropriate action if needed.

What you can expect

When you report an asbestos concern, we will:

• assess the concern and review any existing information
• arrange an inspection or survey where appropriate
• take action to reduce or remove any safety risk identified
• keep you informed about what is happening

We take asbestos safety seriously and aim to manage any risks effectively.

Governance and Assurance

Asbestos is managed through our Asbestos Management Policy and wider compliance and asset management arrangements.

Clear accountability is in place within the organisation to ensure asbestos risks are managed appropriately and in line with legal and regulatory requirements.

Need more information or help?

If you have any questions or concerns about asbestos in your home, please contact our Customer Services Team on 0344 800 3800