Electrical safety and testing in your home

Our commitment to electrical safety

We are committed to keeping our homes safe and ensuring that electrical installations and systems are properly maintained. Electrical safety is essential to reducing the risk of injury, fire, and damage to homes.

Electrical safety is managed in line with our Electrical Safety Policy, which sets out how we meet our legal and regulatory responsibilities and how electrical safety is managed across our homes.

Understanding electrical safety and testing

Electrical safety checks are carried out to make sure that electrical installations and any fixed electrical equipment we are responsible for are safe to use.

These checks help identify potential hazards, such as damaged wiring or faulty installations, so that action can be taken before problems arise.

How we manage electrical safety

In line with our Electrical Safety Policy, we:

• carry out electrical safety testing at required intervals
• assess the condition of electrical installations we are responsible for
• take action where electrical safety risks are identified
• manage repairs or remedial works to electrical installations
• keep records of inspections, tests, and actions undertaken

Our approach focuses on identifying risks early and ensuring electrical systems remain safe.

Electrical safety information for communal blocks

If you live in a block with communal areas, we may provide information about electrical safety arrangements in shared areas, where appropriate.

This may include information about:

• electrical testing or inspections in communal areas
• any works planned that may affect shared spaces
• how electrical safety risks in communal areas are managed

This helps ensure residents are kept informed about safety arrangements within their building.

Access for electrical safety testing

We will need access to your home to carry out electrical inspections or safety testing.

We will contact you in advance to explain:

• why access is needed
• what the inspection will involve
• how long it is likely to take

Providing access helps us meet our safety responsibilities and keep your home safe.

Carrying out electrical works yourself

For safety reasons, you must not carry out electrical works in your home without our permission.

If you wish to install, alter, or replace electrical fittings or carry out any electrical works, you must:

• contact us for permission first, and
• ensure that any approved work is carried out by a competent and suitably qualified person

Unauthorised or unsafe electrical work can create serious risks and may affect the safety of your home and building.

Reporting electrical safety concerns

If you are concerned about electrical safety in your home or building, please contact our Customer Services Team.

Customer Services: 0344 800 3800

Please report issues such as frequent power trips, damaged sockets, exposed wiring, or burning smells as soon as possible.

What you can expect

When you report an electrical safety concern, we will:

• assess the issue and decide what action is needed
• arrange an inspection where appropriate
• take steps to reduce or remove any electrical safety risks
• keep you informed about what will happen next

We take account of individual needs and vulnerabilities where relevant.

Governance and Assurance

Electrical safety is managed through our Electrical Safety Policy and wider compliance and asset management arrangements.

Clear accountability is in place within the organisation to ensure electrical safety responsibilities are managed appropriately and reviewed in line with legal and regulatory requirements.

Need more information or help?

If you have any questions or concerns about electrical safety or testing in your home, please contact our Customer Services Team on 0344 800 3800