Fire safety

Fire safety is everyone’s responsibility and we all need to do our bit to keep each other safe.

Guide to Fire Safety

It is important everyone understands the fire safety procedures, especially in blocks of flats where it is very important to always keep corridors and walkways free of obstructions.


It is also important to make sure that electrical equipment is used properly. As well as the General Fire Safety Advice Guide, please also read our guidance booklets for using electric heaters.

Electric Heater Safety

Hayes UK Fan Heater Safety

Solid fuel appliances should be professionally installed and used safely by following some simple guidelines. You must:

  • Ensure they have proper ventilation.
  • Have regular safety inspections, cleaning and sweeping the chimney.
  • Use the correct fuel as recommended by the manufacturer and labelled “Ready to Burn”

More info can be found in the  Solid Fuel Appliances Safety Guide

Smoke and heat alarms are early warning devices. Used correctly they can give you and your family valuable extra time to escape a fire.

Carbon monoxide alarms detect the poisonous gas and provide an early warning.

More info can be found in the Smoke, fire and carbon monoxide alarms guide

Request a policy or further information