Fire safety

Our commitment to fire safety

We are committed to keeping residents safe from the risk of fire in their homes and buildings. Fire safety is a key priority, and we take our responsibilities as a landlord seriously.

Fire safety is managed in line with our Fire Safety Policy, which sets out how we meet our legal and regulatory responsibilities and how fire safety is managed across our homes and buildings.

Understanding fire safety

Fire safety includes the measures in place to prevent fires from starting, reduce the risk of fire spreading, and ensure people can escape safely if a fire does occur.

In buildings that contain communal areas, additional fire safety measures are required to protect residents, visitors, and staff.

How we manage fire safety

In line with our Fire Safety Policy, we:

• carry out fire risk assessments in buildings where required
• identify and manage fire safety risks within communal areas
• take action to address any fire safety issues identified
• manage fire safety‑related repairs and remedial works
• keep records of inspections, assessments, and actions

Our approach is focused on reducing risk and ensuring appropriate fire safety measures are in place.

Fire safety information for communal blocks

If you live in a block with communal areas, we will write to you at least once each year to provide information about the fire safety arrangements in your building.

This information will include:

• the fire safety measures in place
• your building’s fire safety arrangements
• what you should do in the event of a fire

This is to help ensure residents are informed and understand how fire safety is managed in their building.

Keeping communal areas safe

If you live in a building with shared or communal areas, it is important that these spaces are kept clear at all times.

To help keep everyone safe, please:

• do not store personal items in corridors, stairwells, or landings
• keep fire exits and escape routes clear
• report any damaged fire doors, signage, or lighting
• do not tamper with fire safety equipment

Items left in communal areas can increase the risk of fire and make it harder to escape in an emergency.

Fire safety in your home

To help reduce the risk of fire in your home:

• test smoke alarms regularly and report any faults
• follow safety guidance when cooking and using electrical appliances
• do not overload sockets
• use heating appliances safely and as intended

If you notice anything that could pose a fire risk, please let us know.

Reporting fire and structural safety concerns

If the issue is not an emergency, you can also complete our online form below.

If you have a concern about fire safety in your home or building, please contact our Customer Services Team.

Customer Services: 0344 800 3800

If there is an immediate risk to life or a fire has broken out, dial 999 straight away.

What you can expect

When you report a fire safety concern, we will:

• assess the issue and decide what action is needed
• arrange inspections or checks where appropriate
• take steps to address any fire safety risks identified
• keep you informed about what will happen next

We take account of individual needs and vulnerabilities where relevant.

Governance and Assurance

Fire safety is managed through our Fire Safety Policy and wider compliance and asset management arrangements.

Clear accountability is in place within the organisation to ensure fire safety responsibilities are understood, managed, and reviewed in line with legal and regulatory requirements.

Need more information or help?

If you have questions or concerns about fire safety in your home or building, please contact our Customer Services Team on 0344 800 3800