Gas safety

Our commitment to gas safety

We are committed to keeping our homes safe and ensuring gas appliances and installations are properly managed. Gas safety is a critical part of protecting residents’ health and wellbeing, and we take our responsibilities as a landlord seriously.

Gas safety is managed in line with our Gas Safety Policy, which sets out how we meet our legal and regulatory responsibilities and how gas safety is monitored across our homes.

How we keep yur home gas safe

In line with our Gas Safety Policy, we:

• carry out annual gas safety checks in homes where gas is present
• ensure checks are completed by Gas Safe registered engineers
• inspect and test gas appliances, pipework, and flues we are responsible for
• take action where a gas safety risk is identified
• keep records of gas safety checks and any remedial works

These checks are essential to make sure gas appliances are working safely and efficiently.

Access for gas safety checks

By law, we must complete an annual gas safety check where gas is present in your home.

We will contact you in advance to arrange an appointment. Providing access at the scheduled time helps us meet our legal duties and keep you safe.

If you are unable to keep an appointment, please contact us as soon as possible so it can be rearranged.

Reporting gas safety concerns

If you have a concern about gas safety in your home, please report it to our Customer Services Team.

Customer Services: 0344 800 3800

If you smell gas or believe there may be a gas emergency:

• call the National Gas Emergency Service on 0800 111 999 immediately
• open windows and doors if safe to do so
• do not use electrical switches or naked flames

Gas emergencies should always be treated as urgent.

What you can expect

When you raise a gas safety concern, we will:

• assess the issue and arrange an inspection if needed
• take action to make the situation safe
• keep you informed about what is happening
• take account of individual needs and vulnerabilities

Our priority is to reduce risk and ensure your home is safe.

Your responsibilities

To help keep your home safe, please:

• allow access for annual gas safety checks
• do not interfere with gas appliances, meters, or pipework
• only use gas appliances provided in your home as intended
• report any faults or concerns as soon as possible

Gas appliances should never be altered or repaired by anyone who is not appropriately qualified.

Monitoring, Governance and Assurance

Gas safety is managed through our Gas Safety Policy and wider compliance and asset management arrangements.

Clear accountability is in place within the organisation to ensure gas safety responsibilities are met, performance is monitored, and appropriate action is taken where required.

Need more information or help?

If you have any questions or concerns about gas safety in your home, please contact our Customer Services Team on 0344 800 3800