Professionalism Framework
Our Professionalism Framework ensures colleagues have the skills, knowledge, experience, and behaviours needed to deliver good quality housing services.
Policies
We've published our policies so you can see how we operate our business.
Allocations and Lettings
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Sales Exclusion Policy
The Sales Exclusion Policy is in place to make sure homes are sold fairly and responsibly. This means we may not be able to sell a home to someone if they have had serious money difficulties in the past, or if there have been concerns about behaviour towards others, issues of tenancy rules or the law.
Home safety
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Dampness and Condensation Management Policy
This policy describes how Bernicia will meet the required statutory, contractual and regulatory requirements of the Landlord and Tenant Act 1985 and the provision of a home that is fit for Human Habitation where serious dampness poses a problem for tenants and the building itself.