Complaints Policy
This policy sets out how we will manage complaints and other customer feedback, including how we will learn from and use the information to improve services for our customers.
Policies
We've published our policies so you can see how we operate our business.
Home safety
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Dampness and Condensation Management Policy
This policy describes how Bernicia will meet the required statutory, contractual and regulatory requirements of the Landlord and Tenant Act 1985 and the provision of a home that is fit for Human Habitation where serious dampness poses a problem for tenants and the building itself.
Care and Support (Family Wraparound Service)
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Needs Assessment and Support Planning Policy – Family Wraparound Service (Ashkirk)
This policy sets out our approach to undertaking the assessment of clients’ needs and develop their support plans. It applies to all families residing in the Family Wraparound Service (Ashkirk).