Home safety
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Gas Safety Policy
This policy is to demonstrate how Bernicia will meet the required statutory, contractual and regulatory requirements in relation to gas and heat producing appliances
Policies
We've published our policies so you can see how we operate our business.
Care and Support (Family Wraparound Service)
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Needs Assessment and Support Planning Policy – Family Wraparound Service (Ashkirk)
This policy sets out our approach to undertaking the assessment of clients’ needs and develop their support plans. It applies to all families residing in the Family Wraparound Service (Ashkirk).
Antisocial behaviour and protecting you
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Hate Crime Harassment Policy
This policy sets out our approach to tackling incidents of hate crime and harassment on our estates, providing details on how we’ll handle incidents of hate crime and harassment. This policy complements, and operates alongside our anti-social behaviour policy.
Antisocial behaviour and protecting you
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Domestic Abuse Policy
This policy explains how we respond to domestic abuse and the support available if you are affected. Domestic abuse can take many forms, including physical, emotional, sexual, financial or controlling behaviour, and it can happen to anyone. We do not tolerate domestic abuse, and we are committed to taking action to support victims and address harmful behaviour.
Antisocial behaviour and protecting you
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Antisocial Behaviour Policy
Everyone has the right to enjoy their home and to live the way that they choose, providing it does not affect the quality of life of others. This policy will ensure that we adopt a victim-centred approach to tackling ASB that is fair, transparent and proportionate.