Policies

Safeguarding Children Policy

This policy sets out our approach to the protection and welfare of the children and young people who live in our properties or who visit our services and schemes.

Managing Unacceptable Behaviour Policy

This policy sets out our approach to the very few customers whose actions or behaviour we consider unacceptable. This includes anyone making a complaint under our complaints process.

Hate Crime Harassment Policy

This policy sets out our approach to tackling incidents of hate crime and harassment on our estates, providing details on how we’ll handle incidents of hate crime and harassment. This policy complements, and operates alongside our anti-social behaviour policy.

Domestic Abuse Policy

This policy sets out our approach to tackling domestic abuse and supporting its victims.

Antisocial Behaviour Policy

Everyone has the right to enjoy their home and to live the way that they choose, providing it does not affect the quality of life of others. This policy will ensure that we adopt a victim-centred approach to tackling ASB that is fair, transparent and proportionate.

Community Investment Fund Policy

This policy ensures that the Community Investment Fund budget is allocated in line with Bernicia objectives and priorities, and that funding criteria considers applications from Bernicia residents, community groups, charities, voluntary organisations and partner agencies.

Fencing Policy

This policy covers how we deal with requests for enclosing open plan spaces, day to day repairs and requests for dividing or boundary fencing.

CCTV Policy

Bernicia routinely captures images of people using Closed Circuit Television (CCTV) to provide a safe and secure environment for tenants, colleagues and visitors, and also to protect the company’s property.

This policy sets out the accepted use and management of CCTV equipment in line with the Information Commissioner’s CCTV Code of Practice to ensure that Bernicia complies with data protection legislation.

Estates Management Policy

This policy outlines how we aim to provide good quality, value for money estate services that ensure the environment under our control provides attractive, well maintained, safe and secure places to live. In doing so we will comply with all relevant legislation, regulatory codes and guidance.

Compensation for Improvements Policy

This policy covers compensation for damage caused to decoration as a result of action carried out by the group or its contractors.

Compensation Policy

In situations where tenants may have to meet andditional financial outlay or suffer a loss in services provided because of action or lack of action taken by Bernicia, we may provide compensation. This could include:

Major improvements
Programmed works
General repairs – damage to decoration
Loss of services
Where a complaint is upheld
This policy defines what those situations are and how we’ll handle your claim.

One Off Emergency Property Works Procedure

As your landlord we want to keep you safe and your home in good order. Here’s what you can expect from us when your property needs an emergency repair.