Policies

Compensation for Improvements Policy

This policy covers compensation for damage caused to decoration as a result of action carried out by the group or its contractors.

Compensation Policy

In situations where tenants may have to meet andditional financial outlay or suffer a loss in services provided because of action or lack of action taken by Bernicia, we may provide compensation. This could include:

Major improvements
Programmed works
General repairs – damage to decoration
Loss of services
Where a complaint is upheld
This policy defines what those situations are and how we’ll handle your claim.

One Off Emergency Property Works Procedure

As your landlord we want to keep you safe and your home in good order. Here’s what you can expect from us when your property needs an emergency repair.

Rechargeable Repairs Policy

Bernicia tenancy agreements allows for tenants to be recharged for damage that occurs to properties as a result of wilful actions or out of neglect. This policy ensures the efficient and effective management of the company’s housing stock, providing well-maintained houses for all tenants and ensure that expenditure is managed effectively.

Repairs and Maintenance Policy

This policy sets out Bernicia’s approach to delivering a tenant focused repairs and maintenance service that offers value for money and fulfils our statutory obligations. It covers responsive repairs, cyclical and planned maintenance.

Service Charge Arrears Recovery Policy

This policy sets out our approach to the recovery of service charge arrears. It applies to all Bernicia leasehold or freehold properties with services, which have been purchased through the Right to Buy, Right to Acquire or were previously Shared Ownership and staircased to 100%.

Shared Ownership Arrears Recovery Policy

This policy sets out our approach to the recovery of rent and service charges arrears relating to shared ownership properties.

Rent Arrears Recovery Policy

This policy sets out how Bernicia Group manages rent arrears and heir recovery across the Bernicia Group.

Rent Collection Policy

This policy sets out the facilities and services available to tenants to assist them with meeting their obligations to pay rent and related charges.

Shared Ownership Sales Policy

This policy sets out our approach to the sale of Shared Ownership properties across Bernicia Group.

Shared Ownership Rights Policy

This policy sets out our approach to the sale and management of Shared Ownership properties across Bernicia Group.

Right to Buy and Right to Acquire Policy

This policy sets out Bernicia’s approach to the processing of tenants' Right to Buy and Right to Acquire claims.