Following Storm Arwen which caused unprecedented damage to our tenants’ homes, we are drawing up a programme of work to ensure we repair as many properties as quickly as we can, with the most seriously damaged attended to first.
Our key messages to tenants are:
The scale of the damage we are dealing with is unprecedented:
The majority of the storm damage was caused to homes in North Northumberland, particularly in Berwick and surrounding communities – but there is significant damage as well across south east Northumberland, North Tyneside, Tyne and Wear, and County Durham.
So far to date we have erected around 130 scaffolds at homes to allow our teams access to roofs to carry out repairs and make homes safe.
We continue to prioritise making homes wind and watertight as soon as possible and if you do have water coming into your home let us know and we will get a team out to you as quickly as possible.
Where our customers’ homes have lost a roof or been badly damaged, we are working hard to ensure those homes have at least a temporary repair to keep them dry.
The scale of the damage means that it is going to take months – and not weeks – to complete all repairs to every home.
That’s why we’re surveying all our estates, to make sure we’re aware of exactly what and where the problems are, to help us plan out the work required, and the resources needed to tackle it.
Our teams have often identified damage that tenants were not aware of while carrying out these inspections.
We are aware that fencing and garden walls have been significantly damaged and once we have our customers’ homes repaired we will turn our attention to fences and walls, so please bear with us while we do this.
We appreciate that it’s a worry to have to wait for repairs.
Please be assured we are working hard to get the repairs to our customers’ homes completed as quickly as we can.
Thank you once again for your patience and understanding.
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