Rent accounts - automated phone calls from Bernicia

We know how difficult it is for many people struggling to manage their finances and to pay bills during these tough economic times.

At Bernicia, we’re here to help tenants manage their finances if things get tough.

That’s why we’re now using the latest technology to stay in touch, to ensure we fully understand your situation and how best we can help.

If we need to speak to you, we may send you a recorded telephone message to let you know. By pressing ‘1’ on your phone keypad when you receive a call, you’ll be transferred directly to our income management colleagues, who can offer a range of free advice and support, including referrals to Citizens Advice.

The number that will appear on your phone for these conversations is 0191 313 0852.

If you receive a call from this number, you can rest assured that it is a genuine call from Bernicia.

Talk to us. We’re here to help.

Thank you.