Repairs and maintaining your home

Temporary or Permanent Relocation Policy

Rechargeable Repairs Policy

Bernicia tenancy agreements allows for tenants to be recharged for damage that occurs to properties as a result of wilful actions or out of neglect. This policy ensures the efficient and effective management of the company’s housing stock, providing well-maintained houses for all tenants and ensure that expenditure is managed effectively.

Repairs and Maintenance Policy

This policy sets out Bernicia’s approach to delivering a tenant focused repairs and maintenance service that offers value for money and fulfils our statutory obligations. It covers responsive repairs, cyclical and planned maintenance.