Welcome to 'My Bernicia'

Operational Performance Q1 Report to 30 June 2021

This report outlines our operational performance during Q1 to June 30 2021

Tenants Annual Review 2020-2021

Starting the financial year off in lockdown was the beginning of 12 months we could have never imagined.

We have tried to summarise and highlight key areas, along with how we have responded to Covid-19 guidelines and new ways of working to continue to deliver services in these different times.

Our review has been developed with our Involved Tenants to make sure we tell you about the information that is important to you.

If you would prefer to receive a paper copy of the report, you can request this from the customer engagement team:

customer.engagement@bernicia.com or 0344 800 3800.

Operational Performance 2020-21

This report outlines our operation performance during 2020-21, in what has been a challenging and unprecedented year.

Customer Feedback 2020-21

Feedback is extremely important and helps us to analyse our services. This report provides insight into comments, compliments and complaints received during 2020-21.

We have also analysed trends arising from complaints, comments and dissatisfaction during each quarter of 2020-21:

• Quarter 1
• Quarter 2
• Quarter 3
• Quarter 4

Tenants' Annual Review 2019-20

Its’ been a full year again, we have tried to summarise and highlight key areas for you in our review which has been developed with our involved tenants to make sure we tell you about the information that is important to you.

If you would prefer to receive a paper copy of the report, you can request this from the customer engagement team:

customer.engagement@bernicia.com or 0344 800 3800.

Tenants' Annual Review 2018-19

It’s been a big year for Bernicia with John Johnston completing his first year as Chief Executive, John Holmes taking over as Chair of Bernicia in October 2018, and year one activities of our Corporate Plan, Housing People, Helping People being successfully delivered. Here’s our Tenants’ Annual Review for 2018/19 for full info.

Tenants Annual Report 2017/18

In our 2017/18 annual report we look back over another busy year that’s absolutely flown by.

Customer Insight and Involvement Strategy

Your views have always been important to us.  They help us understand what is working well and what we might need to do to improve further. You are already telling us what you think in a number of different ways and our new Insight and Involvement Strategy, produced with our involved tenants, sets out how we will make sure we are listening and acting on your feedback.

If you would like to get involved in helping us improve our services get in touch at info@bernicia.com

Bernicia Newsletter Spring 2018

There’s been a lot happening at Bernicia that we need to tell you about.

Our Spring edition is all about information that you might need as a tenant of Bernicia Group. You can read about changes to our company structure and executive team, what you can expect from us and get a flavour of what’s planned for the next 5 years……

Added Value Report 2016/17

While it was very much business as usual during 2016/17, we also continued to do things that add value in and around the communities where we work.  So as well as producing our Tenants Annual Report we’ve also taken the opportunity to show you what our ‘bit more’ looked like during last year.  By doing things ourselves, with partners, or providing support to others we’ve got some great stuff to show you.   We hope you enjoy reading our ‘bit more’ during 2016/17.

Tenants Annual Report 2016/17

Here is our first annual report as a bigger and stronger group following our merger with Four Housing in June 2016.  This means our report is a bit different this year. It’s short, snappy and full of combined information that shows, despite the changes, it was business as usual and 2016/17 was another successful year. We’re basically starting with a clean sheet so it’s not possible to make comparisons to previous years. This is our baseline position that will allow us to track our performance going forward.

Tenants Newsletter - Autumn 2017

We have lots to tell you about the progress we have made since we merged with Four Housing in June 2016.

Bernicia is now a bigger and financially stronger organisation better placed to face future challenges. Tenants have also been working with us to help shape the future. You can find out more in this newsletter