My Bernicia lets you quickly and easily manage your rent details/statements, make payments, report repairs, update personal details and make enquiries.
At My Bernicia you can create your own secure account which will allow you to:
Pay your rent
Report a repair
View your rent statements
Make an enquiry
Change your contact details
Your ‘My Bernicia’ account is fully security protected when you login.
To create your ‘My Bernicia’ account:
Simply click on the ‘Register’ box above
Follow the easy instructions given
Please note: You will need your tenant number that you will find on your rent payment card or rent statement.
Customer Insight and Involvement Strategy
Your views have always been important to us. They help us understand what is working well and what we might need to do to improve further. You are already telling us what you think in a number of different ways and our new Insight and Involvement Strategy, produced with our involved tenants, sets out how we will make sure we are listening and acting on your feedback.
If you would like to get involved in helping us improve our services get in touch at info@bernicia.com
There’s been a lot happening at Bernicia that we need to tell you about.
Our Spring edition is all about information that you might need as a tenant of Bernicia Group. You can read about changes to our company structure and executive team, what you can expect from us and get a flavour of what’s planned for the next 5 years……
While it was very much business as usual during 2016/17, we also continued to do things that add value in and around the communities where we work. So as well as producing our Tenants Annual Report we’ve also taken the opportunity to show you what our ‘bit more’ looked like during last year. By doing things ourselves, with partners, or providing support to others we’ve got some great stuff to show you. We hope you enjoy reading our ‘bit more’ during 2016/17.
Here is our first annual report as a bigger and stronger group following our merger with Four Housing in June 2016. This means our report is a bit different this year. It’s short, snappy and full of combined information that shows, despite the changes, it was business as usual and 2016/17 was another successful year. We’re basically starting with a clean sheet so it’s not possible to make comparisons to previous years. This is our baseline position that will allow us to track our performance going forward.
We have lots to tell you about the progress we have made since we merged with Four Housing in June 2016.
Bernicia is now a bigger and financially stronger organisation better placed to face future challenges. Tenants have also been working with us to help shape the future. You can find out more in this newsletter
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