Bernicia - how to contact us during the Christmas break

Here’s a summary of how you can contact Bernicia if you need to during the festive break.

Our offices are closed to the public from 5pm Friday 23rd December and will reopen at 8.30am Tuesday 3rd January.

We are still contactable if you need to speak to us or report a repair on tel: 0344 800 3800, through MyBernicia at or email:

Wishing all of our tenants, customers and stakeholders a Merry Christmas and a Happy New Year.