About Us

We've been providing quality homes and services to people in the North East for over 50 years, earning a reputation as one of the country's leading housing providers.

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Our vision & values

How we do things, our culture and way of doing business is equally important as what we do.

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Equality, diversity and inclusion

Equality and diversity for us is not just about meeting legal and regulatory requirements, it’s fundamental to the way we deliver our services and perform as an employer.

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Our Promise

For each service, we set out what you can expect so you can tell us if we fail to deliver our promise.

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What does Bernicia stand for?

Bernicia is more than just a name, it’s a way of doing business – The Bernicia Way.

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Our commitment to environmental sustainability

Our aim is to provide tenants with sustainable homes and for us to continue to be a socially responsible business that effectively manages the environmental impact of our operations.

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What is a housing association?

Find out more about housing associations and how they support people and communities.

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Latest news from Bernicia

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Bernicia's latest apprentices pictured with Chief Executive John Johnston and Jenny Allinson, Director of Corporate Governance.
Category / News

Class of 2025 – new apprentices begin careers with Bernicia

It’s a warm welcome from everyone at Bernicia to our new apprentices who have just taken their first steps into employment with us. Bernicia’s Chief Executive John Johnston was there to meet the nine youngsters and introduce them to the business as part of a week-long induction. The induction gives…

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UK Government. We are testing Emergency Alerts on mobile phones across the UK on Sunday 7 September at 3pm. Find our more at gov.uk/alerts.
Category / News

Keeping domestic abuse victims safe – how to switch off Government Emergency Alert

The UK Government is testing the national emergency alerts system this weekend on Sunday 7 September 2025 at 3pm. It’s a test to confirm that the system is working, to keep people safe in future major emergencies. For people in an abusive relationship, the alert could unintentionally put domestic abuse…

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A photo of three people sstood together in a garden space. From left to right, Chris (Service lead), Erica (tenant), Kay (support worker).
Category / News

Erica’s Starts at Home story

Bernicia is backing the National Housing Federation’s Starts at Home campaign urging the Government to commit more funding to help people with individual needs live independently in communities. From left to right, Chris (Service lead), Erica (tenant), Kay (support worker). Erica’s cookery lessons at the…

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Find a home

Having a place you can call home is everything. That’s why we don’t just provide quality houses, we make sure they’re affordable too.

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Manage my home

From paying your rent and reporting repairs to getting advice on managing your home and tenancy, it's now easier for you keep on top of the important things.

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Help and support

Get information and advice about your home and the additional support we offer.

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Corporate

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