Introducing ‘My Bernicia’

My Bernicia lets you quickly and easily manage your rent details/statements, make payments, report repairs, update personal details and make enquiries.


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Our new website has a dedicated tenant services section: My Bernicia.

In addition to our new look, we also decided the site could be more accessible – so we changed it! This will make your access to Bernicia far easier.

At My Bernicia you’ll be able to create your own secure account which will allow you to:

  • Pay your rent
  • Report a repair
  • Make an enquiry

Your ‘My Bernicia’ account is fully security protected when you login.

How to create your ‘My Bernicia’ account

  1. Simply click on ‘Sign-up’ in the box above
  2. Follow the easy instructions given

Please Note: You will need your tenant number that you will find on your rent payment card or rent statement.

We offer a range of services and advice and on our new site and we have created a section full of help and advice just for you.

Whether you’re looking for advice on welfare reform, service information on our repairs or generic information on housing, you will find all of this and much more in this section…

Services & Advice