Introducing ‘My Bernicia’

My Bernicia lets you quickly and easily manage your rent details/statements, make payments, report repairs, update personal details and make enquiries.


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Our new website has a dedicated tenant services section: My Bernicia.

In addition to our new look, we also decided the site could be more accessible – so we changed it! This will make your access to Bernicia far easier.

At My Bernicia you’ll be able to create your own secure account which will allow you to:

  • Pay your rent
  • Report a repair
  • Make an enquiry

Your ‘My Bernicia’ account is fully security protected when you login.

How to create your ‘My Bernicia’ account

  1. Simply click on ‘Sign-up’ in the box above
  2. Follow the easy instructions given

Please Note: You will need your tenant number that you will find on your rent payment card or rent statement.