Working with tenants

Tenant voices don’t just inform our decisions — they drive them.

Get involved

“Tenant voices don’t just inform our decisions — they drive them.”

Your voice helps us make things better

At Bernicia we know great ideas come from our tenants.
When you tell us what you think we listen and we act.

Why get involved?

This is your opportunity to have your say and help improve the services Bernicia provides and make a real difference. It allows you to hold us to account and make sure we are doing the right thing for our tenants. Your feedback tells us what matters most to you, which helps us focus on the things that make the biggest difference.

What we will do

  • We will listen to you in surveys, groups and in person chats.
  • We will use your feedback to improve our services
  • We will let you know what has changed because of your feedback.

Everybody you talk to, whether it’s on the panel or listening to Executives, always seem to put the tenants first and that’s amazing.

Tenant Voice Panel Member

What our customers say

Everybody you talk to, whether it’s on the panel or listening to Executives, always seem to put the tenants first and that’s amazing.

Tenant Voice Panel Member

TPAS. Proud members of the tenant engagement experts. Member 2025-2026.

TPAS

We are members of Tpas, experts in tenant involvement.

Tpas promotes, supports, and champions tenant involvement and helping tenants have a voice across the social housing sector, ensuring voices are heard and positive change is made.

Through our membership, Bernicia tenants can gain free access to Tpas member benefits.

Interested in signing up?

Get involved

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If you are interested in getting involved and sharing your valuable feedback, please click on the link below.

Get involved