Join our Customer Services Committee as an Independent Member

We’re recruiting for an Independent Member on our Customer Services Committee.

Are you someone who can help influence our future, who wants to make a difference and who can help make sure the voice of tenants is at the heart of every decision we make?

As an Independent Member of our Customer Services Committee you will bring your knowledge and experiences of tenants living in Bernicia homes and throughout the wider communities where we operate. You will help us make sure we continue to focus on what matters most to tenants and that our promises to tenants are kept and delivered to agreed standards.

Joining the Committee may sound daunting, but you will receive training for the role and be supported by the Chair, existing members of the Committee and our Directors to help you settle in.

We welcome and encourage applications from tenants of all ages and backgrounds.

Applicant brief

Application form

Our Tenants Voice framework sets out how tenants shape our service and hold us to account for delivering services. We are committed to tenants being actively involved at all levels of governance; the Customer Services Committee is a key element of our governance structure.

We’ve listened really hard to our tenants in developing our new housing strategy that will be launched in April 2026.

As a Committee Member, you will have responsibility for monitoring the delivery of Bernicia in relation to our core landlord services and our areas of strategic focus, ensuring that the interest and needs of all tenants are considered at all times.

Closing date for applications: 20 March 2026.

Scheduled interview dates: w/c 13 April 2025.

The first meeting of the Customer Services Committee is 30 April 2025.