Insurance
It's important to make sure your insure your furniture, belongings and decorations against fire, theft, vandalism or water damage such as burst pipes. Find out how to do it.
Important update: change of claims administrator
Please note: If you have previously seen Davies Group listed as the claims administrator, this has now changed.
From 1 September 2025, all new claims are handled by Sedgwick International UK. Any claims submitted on or before 31 August 2025 will continue to be managed by Davies Group.
Claims information
From 1 September 2025, Royal and Sun Alliance insurance company (RSA) will change the claims administrator for the tenants contents insurance scheme.
- Claims submitted on or before 31 August 2025 will continue to be handled by Davies Group.
- Claims submitted from 1 September 2025 onwards will be handled by Sedgwick International UK.
For claims or queries from 1 September 2025, please contact:
Sedgwick International UK
Oakleigh House
14–16 Park Place
Cardiff
CF10 3DQ
Tel: 02920 558 740
Email: tenantsclaims@uk.sedgwick.com
If you wish to submit your claim online, please use the RSA website:
www.rsainsurance.co.uk/tenants/claims
Protect what makes your place a home
You have a home full of things that you need and love – clothes, TV, kitchen appliances, keepsakes, furniture, and gadgets. Surely, if stuff’s worth owning, then it’s worth protecting.
As your landlord, we insure the building and anything we provide, but we do not cover your home’s contents and belongings. Ask yourself, would you need help with the cost of putting things right after a fire, a flood, or a break-in? It could get pretty pricey. But do not worry – tenants contents insurance financially protects your home’s contents.
Royal and Sun Alliance insurance company (RSA) can provide low-cost contents insurance for customers, making sure the cover, price, and service could be suited to your needs.
What you need to know about RSA’s tenants contents insurance
- Tenants contents insurance financially protects the contents in your home, garage, and shed.
- Cover includes improvements you make to your home, such as new laminate flooring or a fitted kitchen.
- Prices start from as little as 45p per week, £1.47 per month, or £15.65 a year** for contents insurance.
- Prices shown are for £4,000 of contents insurance cover, based on postcode area and include a transaction fee. They exclude accidental damage and optional covers. The price you pay will depend on your individual circumstances, postcode, and cover chosen. RSA price data March 2025.
- You can pay weekly, fortnightly, monthly, or annually – whatever suits you best.
- No nasty surprises – no excess on claims and no fees for changing your details or cancelling your policy.
- You do not have to have special door or window locks – as long as your external doors lock, it’s fine.
- You can upgrade your cover to protect your home’s contents against accidental damage.
- You have the option to protect your belongings whilst away from the home, and if you have them, you can also cover your bicycles, hearing aids, and wheelchair/mobility scooter(s) whilst away from your home.
- More than 25,000 tenants have already chosen RSA’s tenants contents insurance*, so they understand what you need from them.
- Number of customers with active tenants contents insurance policy – February 2025.
Ready to find out more?
If tenants contents insurance sounds like a good idea, you can find out more and apply today.
- Apply online: www.rsainsurance.co.uk/tenants-contents-insurance
- Call 0345 671 8172 if you have any questions or would like to apply by phone.
- Download Application Form
- Download RSA Key Information Sheet
Submitting a claim
We know that submitting a claim for home contents insurance can be very stressful.
To help the process, you can now access an online claims portal provided by RSA. You can use the portal to submit a claim and track its progress – all in one place.
Other insurance providers
While we have worked with RSA to provide a competitive product for our tenants, there are many other reputable, affordable providers for you to contact, and we encourage you to shop around for the best deal to suit you and your household circumstances.
This has come at a really good time just when we needed it. The house is perfect with two bedrooms – we wouldn’t have been able to afford it without the shared ownership scheme.
This has come at a really good time just when we needed it. The house is perfect with two bedrooms – we wouldn’t have been able to afford it without the shared ownership scheme.