Damp, condensation and mould

Damp, condensation and mould

We take problems with damp, condensation and mould very seriously. These issues can affect your health and your home.

If you spot any signs of damp and/or mould, please tell us as soon as you notice a problem so we can put it right quickly.

When you call us about damp or mould, we will ask you some questions. This helps us understand:

• How bad the damp or mould is
• If anyone in your home has health problems
• If anyone in your home needs extra support (like young children, elderly people, or anyone with breathing problems)

Based on your answers, we will decide how urgently we need to visit you.

What to look for

You should report it straight away if you see:

• Black spots or mould on walls, ceilings or windows
• Damp or wet patches on walls or paint
• Peeling wallpaper or flaking paint
• A musty or damp smell in your home

The sooner you tell us, the faster we can fix it.

How you can make a difference at home

Some cases of damp and/or mould can be treated by yourself.

Here you can watch two short videos that explain more about damp, condensation and mould, and how they can affect your health and your home.

Damp, condensation and mould: what it is and how to report it

How to keep your home free from damp, condensation and mould

You can help reduce condensation by:

• Using extractor fans or opening windows when cooking or bathing
• Wiping away moisture on windows or tiles
• Leaving space between furniture and walls
• Drying clothes outdoors if possible

If any of these are hard to do, please tell us — we’ll work with you to find a way that suits your home.

We have a leaflet with simple tips to help keep your home free from damp, condensation and mould.

Every home is different, so if the advice in the leaflet doesn’t work for you, please get in touch and we’ll help you find another solution.