News

Group photo of Bernicia staff standing and sitting indoors, smiling together in front of a banner that reads "Customer Service Excellence.
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Bernicia repairs services first delivered through Salesforce

Bernicia is celebrating being the first housing association nationally to deliver end-to-end repairs services through the cloud-based, non-profit Salesforce system. All electrical repairs at tenants’ homes are now being booked and managed through Field Services, improving the customer experience with streamlined, joined up and automated processes. By summer, all responsive…

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Joanne and Nigel standing indoors, smiling at the camera. Joanne is wearing glasses and a rust-coloured knitted jumper, while Nigel is dressed in a light shirt with a dark quilted gilet.
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Joanne’s story – Bernicia helping anti-social behaviour victims

It’s ‘Victims Day’ today in ASB Awareness Week and Bernicia tenant Joanne tells us her story. With the expert help of our Safer Communities Officer Nigel Dowd, Joanne and her neighbours worked together to provide evidence and stop the anti-social behaviour of a tenant blighting the quality of their lives…

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Bernicia’s Safer Communities Team on ASB Awareness Week. Pictured outside a Bernicia office building, standing together in front of a Bernicia sign. The group consists of four men and three women, all smiling towards the camera.
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Bernicia’s Safer Communities message on ASB Awareness Week

It’s ASB Awareness Week making communities across the UK safer – which is exactly what our Safer Communities Team do in communities and neighbourhoods where Bernicia tenants live. Our team – pictured together – has many years’ professional experience working in partnership with police forces and local authorities. They know…

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Bernicia's employability team from left to right: Jackie Johnson, Luke Dargie and Elaine Hardington, pictured indoors in a bright office space with modern décor. They are seated together, smiling towards the camera, with employability documents placed on the glass table in front of them.
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Bernicia backs National Care Leavers Week with covenant commitment

Bernicia is strengthening its pledge to help care leavers into housing and employment by supporting the national Care Leaver Covenant. The covenant is a promise made by private, public and voluntary sectors to provide support for care leavers aged 16-25 to help them live independently.

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Three women stand smiling in front of a Bernicia sign outside. They are dressed smartly, with one wearing a floral dress, another in a light jumper, and the third in a black top with glasses.
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Successful apprenticeships bring full-time appointment joy

Three Bernicia colleagues have taken their first steps into full-time employment after successfully completing their apprenticeships. Emma Caw, 19, Erin Tweddell, 20 and 24-year-old Kelsey Monaghan are all now full-time employees after passing their Level 3 business admin qualification. Erin…

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