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The Bernicia Way

We believe a good home makes other things possible. We provide quality homes and services, listen to our customers, and support opportunities across the North East.
This is The Bernicia Way.

We can achieve success through our core values which we call ‘The Bernicia Way.’

These values are at the heart of what we do and how we do it. We live our values every day through our behaviours - how we do things, how we treat others, and how we expect to be treated.

Our behaviours help shape the culture of our organisation, are key to our growth and development and drive our success in terms of individual, team and organisational performance. Our behaviours also align to the Chartered Institute of Housing (CIH) Professional Standards.

The Bernicia Effect

Bernicia Way – Our values

Customer Focused

We understand our customers and champion customer focus.

Trusted

We uphold the highest standards of integrity in all our actions, we are personally accountable and deliver what we say we will do.

Respect for People

We respect our tenants and customers and recognise them as individuals. We value our colleagues, encourage their development and reward their performance.