Area Housing Officer

Area Housing Officer                 

Ashington, Northumberland

Salary:                        £36,047.00 per annum (inclusive of car allowance).

Hours:                        37 per week, Monday to Friday 

Contract:                    Permanent 

Closing Date:             5pm on Wednesday 18th June 2025.

If you’re passionate about delivering outstanding housing services and working collaboratively with colleagues to drive excellent services to our customers, then our Area Housing Officer role is for you. 

This role is in our Living Team, who manage our Housing for Older Persons portfolio.  

Role Benefits:

• 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees
• Working from home up to 2 days per week, if relevant to the role
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.  We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary 

About the Area Housing Officer Role:

This role will involve:

• Delivering front line housing services to include Allocations and Tenancy Management
• Lead, motivate and support staff within your team to ensure provision of high quality services, delivered with compassion
• Identify opportunities for service improvement, make recommendations and deliver changes effectively
• Engage with choice based lettings systems to Allocate properties and minimise void periods
• Liaise with internal and external partners to support tenants, ensuring Safeguarding, Health and Safety and Compliance responsibilities are met at all times
• Provide customers with the ability to influence policies and service delivery
• Ability to manage a diverse workload, prioritising where needed and keeping full and accurate records using a range of IT systems.

• Work collaboratively with colleagues to deliver range of services to improve tenants homes and engagement opportunities.

   

Your Experience: 

Successful candidates will need:

Essential:

• Experienced in the provision of front line Housing Management services within a Social Housing field
• Excellent organisational and time management skills
• Experience of working directly with customers, recognising and responding to individual needs
• Ability to keep detailed records, using a range of IT systems
• Knowledge of Safeguarding, Compliance and Health & Safety responsibilities for social housing landlords
• Current and full driving licence and access to car for work

Desirable:

• Experience of working within Housing for Older Persons environment
• Experience of line management

About us:

• We’re all about helping people in need of housing.  We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• We’ve built Bernicia to be a business that people want to be a part of.  We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post will be subject to an enhanced DBS check.

For more information regarding this role, please contact:

Louise Allan on 0191 2383867

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.