Customer Research & Insight Analyst

Customer Research & Insight Analyst 

Location:      Ashington or Durham

Contract:      Permanent 

Hours:           37 per week (Mon-Fri)

Salary:           £31,523 per annum

Closing Date:  5pm, 9th May 2025

Are you passionate about data-driven decision-making and enabling business strategy and continuous improvement through a deep understanding of the customer? If so, then our Customer Research & Insight Analyst post is for you! 

The Benefits: 

• 28 days annual leave (plus bank holidays) based on a full-time role
• Working from home up to 2 days a week
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.  We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary

About the role:

• Blend and analyse different, often complex, data sources including property data, geography, customer characteristics, customer interactions and survey data, to create a full picture of the customer
• Design a customer segmentation based on multiple attributes to develop profiles and personas
• Prepare root cause analyses by conducting a deep dive into ‘problem area’ data sets to reveal potential routes for continuous improvement
• Prepare and deliver regular market intelligence to understand industry trends, performance and sector strategies and develop benchmarks for performance

About you:

Successful candidates will need:

• A passion for insight and a natural curiosity about customers and data
• A proven track record of developing customer segmentation uncover trends and provide targeted recommendations
• The ability to summarise large, complicated data sets, with experience of Excel and other analytical tools and software, such as Salesforce and Tableau
• Confidence to work with a range of internal and external stakeholders 

• Ability to work at pace and can prioritise and project manage a number of tasks at once

   

About us:

• We’re all about helping people in need of housing.  We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• We’ve built Bernicia to be a business that people want to be a part of.  We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

Please note you may be required to drive for business, if this forms a requirement of the role.

If this is required, you will be required to hold a current and valid driving licence.

For more information regarding this role, please contact:

Lynne Pitwood on 07899946842

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.