Customer Contact Advisor

Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities?  Are you passionate about delivering front line call handling and looking for a new challenge?  Then you may be interested in our latest vacancy.

• Full-time, 37 hours per week, Monday to Friday
• £20,679 per annum

An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at either of our offices in Ashington or Durham.

As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries.

Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential.You must also be confident in using various IT systems.

If you have excellent communication skills and a team focussed approach to work we want to hear from you.

The closing date for submission is 12 midday, Wednesday 25 May 2022.

We reserve the right to close this recruitment campaign earlier than the stated closing date should we receive a large number of applicants.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.