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Here's what's happening at Bernicia and in our communities.

Media enquiries and business information requests: Gordon Arnott, Head of External Relations
gordon.arnott@bernicia.com T: 0191 238 3306 M: 07595 653 339

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Can you help drive forward our Customer Service Excellence plans?

For over 60 years Bernicia has maintained its reputation as one of the country’s leading housing providers – so we’re off to a running start. To further build on that excellent reputation I’m delighted to be leading Bernicia’s refreshed and reinvigorated commitment to Customer Service Excellence, and I’m looking for…

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New Start as estates workers at Bernicia

It’s a warm welcome to six new colleagues at Bernicia seizing the opportunity of a New Start in their careers. They have just begun five-month contracts at Bernicia as estates services operatives,…

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Joint pledge to tackle Durham anti-social behaviour

Bernicia has signed a pledge to continue working with the Durham Police and Crime Commissioner, Durham County Council and other housing associations to tackle anti-social behaviour. Their commitment is in response to a plan developed by Durham PCC Joy Allen following feedback…

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Have your say on developing plans for Newbiggin

Bernicia is part of the Borderlands Place Programme , which will see Northumberland County Council target investment in places that will help boost economic activity across the region. Recognising the importance of our smaller rural market and coastal towns to the local economy, this programme will provide up to…

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Apprentices building careers with Bernicia

Bernicia’s new apprentices are taking full advantage of the opportunities on offer to them as they take their first steps into the world of work. Lewis Minto, Tammy Johnson, James Fergus, Molly Bryan and Niall Flynn, are amongst the latest apprentices to join the North East…

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Bernicia’s £2m pledge to help people find work

Bernicia is pledging an extra £2m to help people into work as part of increased investment into North East communities. A new employability team at Bernicia will work with schools, employers and support agencies to support and encourage people into sustainable employment. The team…

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Have your say on new tenant satisfaction measures

Tenants and landlords have the opportunity to give their opinions on important new Tenant Satisfaction Measures being introduced by the Regulator of Social Housing. The measures will make the performance of landlords more visible to tenants, providing data about performance and their quality of service. Andrea Malcolm, Bernicia Executive Director…

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Survey of Tenants and Residents 2022 (STAR)

This week, we will be inviting our customers to take part in a STAR survey. Tenants have a central role in shaping our services.  One of the ways we do this is by asking for feedback through our Survey of Tenants and Residents (STAR). It’s a survey used nationally by many…

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Bernicia to pay Storm Arwen fence damage costs

Bernicia tenants won’t have to pay for fences damaged during Storm Arwen with the housing association agreeing to pick up the bill for repairs. This includes boundary fences and partition fencing between properties damaged during the storm. Storm Arwen caused damage to hundreds of Bernicia properties across the North East…

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Bernicia joins forces with housing providers to boost job prospects

Bernicia has joined with North East housing providers to develop a regional employment partnership, designed to improve employment outcomes for people living in social and supported housing. Housing Employment Network North East, which is set to launch in April, is an ambitious and innovative partnership that…

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Storm Arwen – damage repairs update

Following Storm Arwen which caused unprecedented damage to our tenants’ homes, we are drawing up a programme of work to ensure we repair as many properties as quickly as we can, with the most seriously damaged attended to first. Our key messages to tenants are: We…

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Bernicia top marks underpin £120m homes investment plans

Top marks from tenants and industry experts are underpinning new plans by Bernicia to invest £120m into new and existing homes over the next four years. The North East housing association with 14,000 properties across the region is finalising its new corporate strategy – setting out…

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Latest News

Can you help drive forward our Customer Service Excellence plans?

New Start as estates workers at Bernicia

Joint pledge to tackle Durham anti-social behaviour

Have your say on developing plans for Newbiggin

Apprentices building careers with Bernicia

Bernicia’s £2m pledge to help people find work

Have your say on new tenant satisfaction measures

Survey of Tenants and Residents 2022 (STAR)

Bernicia to pay Storm Arwen fence damage costs

Bernicia joins forces with housing providers to boost job prospects

Storm Arwen – damage repairs update

Bernicia top marks underpin £120m homes investment plans