Storm Isha: Customer notice

Our phone lines could be busier than normal on Monday morning (January 22nd) as we receive calls from tenants about Storm Isha.

The Met Office has issued an amber wind warning and yellow rain warning for the North East.

Very strong winds are forecast to hit the North East from 6pm Sunday night (January 21st) until 9am the following day.

Gusts of wind could hit 50mph to 60mph inland and stronger in coastal areas.

If you have to wait a little longer than normal for us to answer your call on Monday, please bear with us and our customer contact centre staff will be with you as soon as they can.

If you have a non-emergency query, tenants can contact us through your ‘My Bernicia’ account.

We appreciate your patience and understanding. Our out of hours phone line for emergency calls is 0344 800 3800.