Housing Officer (Extra Care)

Housing Officer – Extra Care                                         

Bowmont House 

Salary:                        £37,691 per annum (inclusive of car allowance).

Hours:                        37 per week, Monday to Friday  

Contract:                    Permanent 

Closing Date:             5PM on Friday 10th April 

We are seeking a highly motivated and compassionate Housing Officer to join our team and deliver an excellent, coordinated frontline service to our Extra Care residents at Bowmont House. 

About the role 

Deliver excellent, consistent and responsive housing management services which include:

• Neighbourhood and tenancy management
• Anti-social behaviour
• Allocations and lettings
• Empty property management, customer viewings and welcome visit
• Income management
• Customer involvement, empowerment and inclusion
• Tenant liaison and support.

Oversee and coordinate the work of service providers on a day-to-day basis as required. 

Deliver housing manager and environmental services to residents.

Lead, motivate and support staff within your team. 

Identify opportunities for service improvements, make recommendations and deliver changes. 

Deliver the role of Responsible Person within the Groups Safeguarding processes.

Role Benefits:

• 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.  We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary. 

Your Experience

Desirable:

• Good Standard of General Education, preferably with relevant professional qualification
• Front line Housing Management experience, preferably in an Extra Care setting
• Experience of partnership working, preferably in a multi service setting
• Working knowledge of local authority commissioning and monitoring regimes
• Excellent interpersonal and communication skills, both written and verbal
• Advanced IT skills, particularly with Microsoft packages

*Essential criteria can be provided upon request.

About us:

• We’re all about helping people in need of housing.  We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• We’ve built Bernicia to be a business that people want to be a part of.  We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post will be subject to an enhanced DBS check.

Please note you may be required to drive for business, if this forms a requirement of the role.

If this is required, you will be required to hold a current and valid driving licence.

For more information regarding this role, please contact:

Dionne Thompson 01912383902

dionne.thompson@bernicia.com

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.