Housing Officer

Housing Officer – Income Management

Location:      Ashington

Contract:      Permanent 

Hours:           Full-time, 37 hours, Mon – Fri

Salary:           £35,211 per annum (inclusive of car allowance).

Closing Date:  Friday 30th August, 5PM.

Are you passionate about delivering great Housing Services? If so, our Housing Officer post is for you! 

About the role:

As an Income Officer you will provide help and support to customers who may be struggling to pay their rent and facing financial difficulties, providing customers with accurate information regarding their accounts and the range of payment options that are open to them. You will monitor accounts ensuring that contact with customers is made in a timely manner and signpost customers to appropriate agencies to obtain specialist debt and benefit advice where required.

About you:

You will need:

• A Good Standard of General Education, preferably with relevant professional qualification 
• Experience in a Housing Management environment with a comprehensive knowledge and understanding of Housing legislation.
• Excellent interpersonal and communication skills, both written and verbal 
• Advanced IT skills, particularly with Microsoft packages 

The Benefits: 

• 28 days annual leave + bank holidays.
• Working from home up to 2 days a week if appropriate to your role.
• Make big savings on day to day expenses with discounts on shopping, groceries, holidays and days out through our Bernicia Own Benefits platform
• Generous pension scheme 

About us:

• We’re all about helping people in need of housing.  We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. 
• We’ve built Bernicia to be a business that people want to be a part of.  We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. 
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post will be subject to an enhanced DBS check.

Please note you will be required to drive for business.

You will therefore be required to hold a current and valid driving licence.

For more information regarding this role, please contact:

‘Paul White’ on 0191 238 3852

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.