Right to Exchange
We promote the mutual exchange scheme as a way of providing mutually beneficial housing solutions to people already living in accommodation and supporting people to find an alternative home.
Your right to exchange, also known as a mutual exchange, allows tenants to swap homes with each other. It can be a useful way to move to a property that better meets your needs without needing to join a housing register.
Who can apply?
You may be able to apply for a mutual exchange if:
- You are a secure or assured tenant
- Your rent account is clear (or you have an agreed repayment plan)
- Your property is kept in a satisfactory condition
- There is no current legal action being taken against your tenancy
Both tenants involved in the exchange must meet the relevant eligibility criteria.
Finding a swap
Tenants are responsible for finding their own exchange partner. Many people do this by registering with online home swap services or by speaking to other tenants directly. HomeSwapper is a national service to help social housing tenant exchange their homes free of charge.
We do not match tenants, but we can provide advice once you have found a potential exchange.
How the process works
- Find a suitable exchange partner
Make sure you visit each other’s homes before agreeing to proceed - Submit a mutual exchange application
Both tenants must complete and submit an application form before moving - Property checks
Each home will usually be inspected to ensure it meets required standards - Decision
We will assess the application and confirm the outcome in writing
Exchanges cannot go ahead without written permission - Move
Once approved, you can agree a move date with the other tenant
Important things to consider
- You accept the property as it is at the time of exchange
- You will be responsible for any fixtures, fittings, or repairs once you move
- Your tenancy type and conditions may change
- Bedroom entitlement rules may apply
- Exchanges can be refused for specific legal or policy reasons
You must not move until written permission has been granted. Moving without approval could put your tenancy at risk.
Why an exchange might be refused
An application may be refused if, for example:
- The property would be significantly overcrowded or under‑occupied
- There are outstanding repairs or unauthorised alterations
- The tenant is subject to enforcement action
- False or misleading information has been given
If an exchange is refused, the reason why will be provided to you in writing.
Learn more about how we manage tenancies by reading our tenancy policy.
