Our vision and values
We are committed to making a positive difference for our customers and communities across the North East. Everything we do is guided by clear values and a shared vision for the future.
Vision
We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. By listening to tenants and customers, and supporting opportunity across the North East, we can enhance communities and help transform our region; it’s called The Bernicia Effect.
Mission
Investing in homes, services, people and partnerships to make a positive impact on the communities of the North East: We will invest to provide quality new and existing homes, in the provision of services that respond to our tenant, customer and business requirements, in our people, and in the communities within which we operate. We will invest in the North East and in doing so will help unlock the potential of our region.
Bernicia Way – Our values
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Customer Focused
We understand our customers and champion customer focus.
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Trusted
We uphold the highest standards of integrity in all our actions, we are personally accountable and deliver what we say we will do.
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Respect for People
We respect our tenants and customers and recognise them as individuals. We value our colleagues, encourage their development and reward their performance.
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Leadership
We provide strong and transparent leadership, supported by clear decision-making which is evidence-based and outcomes-focused.
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Collaborative
We collaborate to help meet the needs of tenants and customers, partners and the wider North East.
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