We want to start the big conversation with you…
We want to make sure your home and the services we deliver meet your needs. Over the coming weeks we’ll be asking you to share your views on five areas of our business.
We want to make sure our homes are well maintained, safe and comfortable so we’d like to hear your views about the quality of our housing services including the repairs and maintenance service, keeping you safe and comfortable, and our aids and adaptations service.
We want to make sure our tenancies are easy and simple to manage and that we’re clear about tenants’ rights and responsibilities.
We’d like to hear your views about renting or moving home with us and the support we offer to help manage tenancies.
We want to make sure our neighbourhoods are safe and attractive places to live and that you feel safe and secure in your home. We’d like to hear your views on how we deal with anti-social behaviour, manage your surroundings and invest in our communities.
We want to make sure every time you do business with us, it’s a great experience. It’s also important we involve you in the decision making process and we really want to better understand how you’d like to do that.
We want to be open and transparent about the how the money paid to us in rent and charges is spent.
We’ll be asking you to share your views about how we can show you the money is being spent and invested wisely and that value for money is being delivered.