Customer Contact Advisor

The Bernicia Group is one of the largest property management and development organisations in the North East of England.  We build, rent and sell and manage homes, provide estate and facilities management and specialist care and support services to over 60,000 customers. Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities?  Are you passionate about delivering front line call handling and looking for a new challenge?  Then you may be interested in our latest vacancy.

Fixed Term – 12 months

Full-time (37 hours per week)

£19,086.00 pro rata per annum

Opportunities have arisen for Customer Contact Advisors to join our Contact teams based in either of Bernicia's offices in Ashington or Durham.

As a Customer Contact Advisor, you will deal with repairs requests and on occasion more general enquiries.  Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving and customer service skills are essential.

If you are confident in using various IT systems, have excellent communication skills and a team focussed approach to work we want to hear from you.

The closing date for applications is 1pm on 25 January 2019

The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.




Fixed Term - Full Time



Closing Date