Homeless Support Service Team Leader

Bernicia has an enviable reputation as one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing specialist care and support services to over 60,000 customers. We have a progressive attitude to learning and innovation and a stated commitment for staff to develop with us.

We’ve built Bernicia as a business people want to be part of with confident, proud and passionate people the driving force of our success. We deliver what we say we will, something that our customers and partners can rely on; which is all part of the engaging, exciting and infectious ‘Bernicia Way’ of doing business.

Temporary post until March 2023
Full Time, 37hrs per week, Monday to Saturday
£26,262.00 per annum
Ashkirk, Sunderland

This post offers a fantastic opportunity for an enthusiastic leader and experienced housing professional to join our Homelessness Service delivering excellent housing related support services to families at risk of homelessness.

Could you inspire a team to support changing the lives of those at risk of homelessness?  Do you have experience of working with clients who may demonstrate challenging behaviour?  Do you have a sound working knowledge of safeguarding?  Do you have the ability to relate to people?  Do you have the ability to document information in an accurate and concise manner? 

We’re looking for an exceptional talent to oversee the delivery of excellent, consistent and responsive housing services. You’ll be responsible for leading, inspiring and engaging a team of Project Workers to deliver industry-leading customer and housing services.  You'll have a strong track record of delivering results, along with extensive experience of housing management practice, with a focus on robust performance management and demonstrating strength in motivating others.

We never get complacent at Bernicia, so you’ll seek out opportunities to continuously improve services to meet challenging targets and obtain best value for customers; working in partnership with stakeholders, external partners and colleagues.

A full job description for the role is available in the links to the right.

We really only want motivated people who are ready to get stuck in and make a positive difference.  So if you have a passion for delivering excellent customer service and a genuine desire to help our customers we’d love to hear from you. 

Bernicia offers competitive salaries, alongside generous pensions and holiday entitlement, career progression, rewards, and a benefits suite with great discounts and savings on every day and luxury items.

As well as offering great terms and conditions, we’re moving to truly agile ways of working which gives colleagues greater flexibility to deliver exceptional services no matter if they are working in the office, from home or out in the field.

If you’d like to find out a bit more about this role and maybe Bernicia in general, please call Lucy on 0191 238 3869, who will be happy to answer any questions you may have.

As this role involves mobile working, you must hold a full current driving licence and have access to a car for business use.

The post is also subject to an enhanced disclosure and barring service check.

The closing date for submission is 12 Noon on Friday, 28 January 2022


We reserve the right to close this recruitment campaign earlier than the stated closing date should we receive a large number of applicants.

Bernicia is fully committed to the promotion of equal opportunities and we particularly welcome applicants from people with disabilities and groups who are currently underrepresented at Bernicia.


£26,262.00 per annum


Fixed Term - Full Time


Full Time, 37hrs per week, Monday to Saturday

Closing Date



Ashkirk, Sunderland