Relief Customer Contact Advisor (Community Alarm 24 hour service)

Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities?  Are you passionate about delivering front line call handling and looking for a new challenge?  Then you may be interested in our latest vacancy.


Relief Customer Contact Advisor (Community Alarm 24 hour service)

  • Part time, 24 hours per week, fully-flexible to cover any shift at short notice
  • Salary £20,057.00 pro rata per annum

An opportunity has arisen for a Customer Contact Advisor to join our Control Centre team based at Willow Vale in Bedlington.

As a Customer Contact Advisor, you will provide a frontline call response for Bernicia's Community Alarm Service. Sometimes the nature of these calls will involve people experiencing difficult or emergency situations where problem solving and customer service skills are essential.

If you have excellent communication skills and a team focussed approach to work we want to hear from you. You must also be confident in using various IT systems.

The closing date for submission is 12 midday, 26 November 2021.

We reserve the right to close this recruitment campaign earlier than the stated closing date should we receive a large number of applicants.

COVID 19: At Bernicia the safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We have introduced extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This may include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.

Salary

£20,057.00 pro rata per annum

Contract

Permanent - Part Time

Hours

24 hours per week, fully-flexible to cover any shi

Closing Date

2021-11-26

Location

Bedlington