Support Worker

Bernicia has an enviable reputation as one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing specialist care and support services to over 60,000 customers. We have a progressive attitude to learning and innovation and a stated commitment for staff to develop with us.

Homeless Service Support Worker

  •  Full-time, 37 hours per week, Monday to Saturday
  •  £23,409 per annum
  •  Based at Ashkirk in Sunderland

We’ve built Bernicia as a business people want to be part of with confident, proud and passionate people the driving force of our success. We deliver what we say we will, something that our customers and partners can rely on; which is all part of the engaging, exciting and infectious ‘Bernicia Way’ of doing business.

Could you commit to changing the lives of those at risk of homelessness?  Do you have experience of working with clients who may demonstrate challenging behaviour?  Do you have the ability to relate to people?  Do you have a sound working knowledge of safeguarding?  Do you have the ability to document information in an accurate and concise manner?

We are looking for an enthusiastic worker to provide needs-led support to homeless families based at Bernicia’s Homeless Unit in Sunderland. Working as part of an effective team, the successful candidate will be responsible for monitoring and reviewing individual support needs and providing appropriate advice, advocacy and practical support to enable families to secure and sustain permanent accommodation.

Experience of working in a supported housing environment is invaluable. A valid driving licence is also essential.

This post is subject to an enhanced DBS disclosure.

We really only want motivated people who are ready to get stuck in and make a positive difference.  So if you have a passion for delivering excellent customer service and a genuine desire to help our service users we’d love to hear from you. 
And if we’re right for each other, alongside a competitive salary, generous pension and holiday entitlement, we offer a rewards and benefits scheme that can make your money go further with great discounts and savings on every day and luxury items.

There’s also a host of other reasons to work here, including our progressive attitude to learning and innovation and a commitment for people to develop with us, in a comfortable and welcoming working environment that supports everyone to flourish.

If you’d like to find out a bit more about this role and maybe Bernicia in general,  please call Mel Baynes on 0191 238 3844, who will be happy to answer any questions you may have.

The closing date for applications is 12noon, Monday, 21st September 2020

We reserve the right to close this recruitment campaign earlier than the stated closing date should we receive a large number of applicants.


COVID 19: At Bernicia the safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We have introduced extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This may include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.


£23,409 per annum


Permanent - Full Time



Closing Date