Customer Contact Advisor

The Bernicia Group is one of the largest property management and development organisations in the North East of England.  We build, rent and sell and manage homes, provide estate and facilities management and specialist care and support services to over 60,000 customers.

Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities?  Are you passionate about delivering front line call handling and looking for a new challenge?  Then you should be interested in our latest vacancies.

Customer Contact Advisor

  • Full-time (37 hours per week)
  • £19,468.00 pro rata per annum

An opportunity has arisen for a Customer Contact Advisor to join one of our Contact teams based in Ashington or Durham.

As a Customer Contact Advisor, you will deal with repairs requests and on occasion more general enquiries.Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving and customer service skills are essential.

If you are confident in using various IT systems, have excellent communication skills and a team focussed approach to work we want to hear from you.

The closing date for submission is 12noon Friday, 17 January 2020

We reserve the right to close this recruitment campaign earlier than the stated closing date should we receive a large number of applicants.

No agencies please.

The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.


£19,468.00 per annum


Permanent - Full Time



Closing Date