Head of Tenant Engagement

We have a fantastic opportunity for a remarkable and creative leader to join our highly skilled and dedicated team of housing experts. Now in the second year of successfully delivering our ambitious Housing People – Helping People corporate strategy, we’re investing £200million in existing and new homes, redesigning the range and impact of our services, and implementing a digital agenda that will make those services just a few clicks away for customers. To stay successful we never stop listening to our tenants and customers.  That’s over 60,000 voices, so there’s a lot to comprehend.


Head of Tenant Engagement

37 hours per week, Monday to Friday £57,895 including car allowance


This newly created position will ensure the voice of tenants and customers is heard, and translated into action, right across our business.

Co-created with tenants, we’ve designed a comprehensive framework to help make this happen. Now we’re looking for an exceptional person, who is results driven with a proven track record, to help achieve Bernicia’s shared vision and bring our engagement framework to life.

As a real champion and advocate for tenants you’ll be a skilled influencer, with a credible and compelling approach.  You’ll need to engage with a broad range of people, through a variety of mediums and platforms, to effectively influence the why, what and most importantly, how our services are delivered.

The way tenants and customers want to do business and communicate with us also continues to change at a pace, so you’ll need to seek out opportunities for us to stay ahead of expectations, and maintain our excellent reputation.

As a regulated business we have specific requirements and expectations to meet, but this is not our primary driver.  Our commitment to listening to tenants and customers totally embodies ‘The Bernicia Way’ the values and culture that dictate how we do business.

So if you have a passion for people, a genuine desire to place their views at the forefront of our business, and you’re ready to get stuck in, then we’d love to hear from you.

And if we’re right for each other, alongside a competitive salary, generous pension and holiday entitlement, we offer career development opportunities and a rewards and benefits package that can make your money go further, with great discounts and savings on every day and luxury items.

If you think you fit the bill then we’d love to hear from you.  If you want to know a bit more about this opportunity please ring Jeannie McMillan on 0191 238 3140, and if you’re interested in applying we’ll need an application from you by 12 noon on Friday 29th November 2019. 

The closing date for submission is 12 noon, Wednesday 4th December 2019

We reserve the right to close this recruitment campaign earlier than the stated closing date should we receive a large number of applicants.

No agencies please.



The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.



£57,895 including car allowance


Permanent - Full Time



Closing Date