Head of Retirement Living

Everything about Bernicia is people focused. People are central in all our strategies and our staff both value and care about that, demonstrated by consistently exceptional customer satisfaction and performance results.

Without doubt we are performance driven.  But it’s not just what we do, it’s how we do it that makes us different. We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture.  This ensures we maintain customer focus, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership. 

The role of Head of Retirement Living requires an authentic, dynamic and decisive leader. You will be skilled and confident to lead the development and implementation of Retirement Living operations, strategies and practices. Your drive and enthusiasm will be coupled with sound logic, that will support Bernicia in the delivery of our ambitious Corporate Strategy, plans and objectives.

For full role details, please download the Applicant Brochure available via the links.

As Head of Retirement Living you’ll lead a team responsible for the management of our impressive portfolio of retirement accommodation and associated services.

It’s an exciting time for Retirement Living as we continue to grow with our latest flagship development, Rosebrough in Cramlington, which is now up and running, and following a service review making sure our service offer meets current and future needs and aspirations.

Whilst contributing to the strategic development investment plans and service offers as well as working with a range of partners and stakeholders, you’ll make sure we maintain our reputation as an organisation who cares about people and that provides great quality accommodation and services.

To fill this role we’re looking for an exceptional, talented individual who is results driven, with the skills and qualities and proven track record to achieve the positive outcomes our customers deserve.  In doing so you’ll lead, inspire and engage people to fulfil their potential and enjoy being part of Bernicia’s shared wish.

We never get complacent at Bernicia, so you’ll seek out opportunities to continuously improve services to meet challenges and targets, help take us to the next level of delivering great customer experience and be at the forefront of working with local and regional partners and stakeholders.

We really only want motivated people who are ready to get stuck in and make a positive difference.  So if you have a passion for delivering excellent customer service and have a genuine desire to help customers we’d love to hear from you.

Diversity is valued at Bernicia and we welcome applications from all sections of the community. We also invite applications from suitably experienced people who can demonstrate the requisite skills, ability and enthusiasm to work within a people and community centric organisation.

Bernicia offers a progressive environment, where leadership and teamwork combine to deliver exceptional results.  This is a rare and fantastic opportunity to join Bernicia’s Heads of Service in Housing, as we redefine our objectives, and continue to do all that we can to support the people and communities of our region to thrive through both the challenges and opportunities ahead.

Thank you for your interest in learning more about this pivotal position within Bernicia. If you believe you have the attributes and qualities to succeed in the role, please progress your application through our on-line recruitment portal, and if you would like a little more information and an informal discussion, please don’t hesitate to contact:

Jeannie McMillan, Director, Housing

Jeannie.mcmillan@bernicia.com, 0191 238 3140

If you think you fit the bill and are interested in applying we’ll need an application from you by 12 noon on 08 July 2022.

We reserve the right to close this recruitment campaign earlier than the stated closing date should we receive a large number of applicants.
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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.