Bernicia views sought to help shape national plan to benefit tenants

Bernicia tenant Toni Kent and her son Carter as the North East housing association announces its support for the National Housing Federation Togehter with Tenants charter

The views of Bernicia tenants, staff and stakeholders are being sought to help shape a national plan aimed at strengthening the relationship between housing associations and their tenants and residents.

We strive to talk with and listen to our tenants and stakeholders at every opportunity – be it through a formal survey or from feedback given to our repairs team every day when they are out and about in people’s homes.

But we appreciate there may be more housing associations can do to build relationships and trust.

That’s why we are encouraging as many people as possible to share their views with The National Housing Federation as it launches its ‘Together with Tenants’ plan to promote positive relationships across the country and provide safe, decent and affordable homes.

The views of Bernicia tenants, residents, staff and stakeholders are being sought to help shape this new plan to deliver four aims:

  1. A new requirement in the federation’s Code of Governance for boards to be accountable to their tenants and residents.
  2. A new charter setting out what tenants and residents can expect from their housing association landlord.
  3. Tenant and resident oversight and scrutiny of the charter with a report on how their landlord is doing against charter commitments.
  4. A closer link with regulation.

It’s a draft plan at present which it is hoped will prompt as many different views and voices as possible.

The federation wants to hear from Bernicia tenants, staff, residents and stakeholders so they can take this plan forward, to build stronger relationships.

You can get in touch to have your say through one of the following webpages:

Please submit your feedback by Friday April 19.

A new Tenant Advisory Panel

To help build a new stronger relationship between tenants, residents and landlords, the federation is working with the Centre for Public Scrutiny to convene a new Tenant Advisory Panel.

The panel will sit independently of the federation to provide advice and challenge and guide this work as it develops.

Applications are open to all housing association tenants and residents to ensure a diverse and inclusive representation.

The deadline for applications is Friday March 15, and more information can be found on the Centre for Public Scrutiny website.