Annual Report and Financial Statements 2014/15

“We are a financially strong, successful and resilient business, which is testament to the work and dedication of our staff, involved tenants and board members”.

Throughout 2014/15 we have continued to invest in our existing homes and to provide new homes across a variety of locations, property types and tenure. Once more we have recorded high levels of customer satisfaction, showing sustained or improved satisfaction in 9 out of 10 key services areas.

We have developed our new five year business strategy, which places our work as a social landlord at the heart of what Bernicia does, with plans to continue to invest in neighbourhoods and communities, and to provide homes and services that respond to the changing requirements of residents and customers.

We are proud of all that we have achieved and are resolute in our belief that Bernicia is well placed to meet the variety of challenges that the current social and economic climates present.

You can find out more about our work in 2014/15 and our plans for the future in our Annual Report and Financial Statements.