Our Health & Safety Policy
The Bernicia Group Health & Safety Policy sets out the approach to safely managing group activities. This procedure will identify how we will meet our obligations in line with the Health & Safety at Work at 1974 and all subsequent acts, amendments, directions and codes of practice in the delivery of excellent customer services.
We aim to put the customer at the heart of all we do in delivering excellent services. The vision of the company is ‘Making the difference’ and the mission is ‘To deliver outstanding Customer Service and create a brilliant place to work’, which is underpinned by the following five strategic values –
Customer Service: Building lasting customer relationships by focussing on customer needs and striving to exceed their expectations.
Teamwork: Creating dynamic, talented teams that work locally, communicate openly internally and externally, are passionate about and enjoy what they do.
Integrity: Building trust through open, honest, ethical behaviour, acting with respect for others, behaving as responsible members of local communities.
Quality: Maintain and enhance a reputation for quality, delivering services, and products that meet or exceed the quality standards dominated by customers and stakeholders.
Leadership: Leading by example, recognising the value of our employees, welcoming change, encouraging innovation, providing an environment of learning and development and creating value for our customers and stakeholders.
To view our Health & Safety Policy, please download the full PDF version
here.