Accessibility
Our accessibilty strategy sets out our approach to making information and services accessble to people with a range of needs. It gives details about what we do to meet those needs and what we want to do to improve accessibilty. In summary this means:
- Ensuring by a variety of means that our tenants are aware of what we can do to make information and services accessible to them.
- Providing information in other languages, as needed, through translation/interpretation services and on our website
- Producing documents in different formats as required
- Using qualified interpreters when requested for people who cannot communicate in English or to people who have hearing impairments.
- Meeting individual communication needs, by getting to know our tenants’ individual needs
- Making sure contractors are aware of, and provide accessible services to our tenants
- Ensuring our offices and communal areas are accessible to people who have impaired mobility
- Offering support to tenants with particular needs to ensure they can access our services, including referrals to partner organisations where the need cannot be met in-house.
- Training our staff on accessibility guidance and the need to provide a culturally sensitive service, to produce information in plain language and in different formats